FREQUENTLY ASKED QUESTIONS
Our FAQ section contains answers to some of the most common questions we receive. If you are unable to find an answer to your question here, please contact our Customer Care Department (firstname.lastname@example.org) for additional assistance.
Guarantees and Service Plans
Diamonds sold at Karat World that are certified by gem laboratories such as GIA (Gemological Institute of America) or IGL (International Gemological Laboratory) also accompanies the stone.
To maintain your merchandise in usable and wearable condition we provide FREE jewelry cleaning in all our stores.
For jewelry repairs including ring size adjustments, refinishing, soldering, polishing, gold plating, resetting and the likes, a minimal fee is charged. Chain and earring locks are also available. Visit any of our stores to know more of our jewelry services.
Ring Sizing and Engraving
select a size other than the standard ring size shown, service may be required to adjust it. Ring sizing service will take up to 20 additional business days. Learn more about Ring Sizing in the Education tab of our website.If you do not see your ring size listed for a ring you like, you may visit the Karat World store nearest you to determine if a ring can be ordered in your size.
Using your credit card, pay through PayPal Bank Transfer Instructions can be found in the Check Out page of our On Line store.
Choose Where to Ship You can choose where we will ship your package for your convenience and the ultimate security for your purchase.
Ship to a Karat World Store We will ship your purchase - FREE - to a Karat World store of your choice. Pick up when it's convenient for you and, get advice and answers from our jewelry pros.
You will get an email or text when your purchase arrives at your chosen location. You have 30 days from the day we sent the email to pick up your purchase. Only you can pick up your order – we will ask you to sign for it and, have a valid photo ID so we can make sure. Ship to Your Door You can have your package shipped directly to you.
If you're shipping to a Philippine address, we will ship your order via our courier Air21. Tracking Your Order We will send you an email - and a text, if you choose that option - for your tracking number and estimated arrival date. Using the tracking number, you can check on the delivery progress on Air21’s status page in their website.
Estimated Arrival Date
While we want to be as accurate as possible when calculating the estimated arrival date for your purchase, there are some factors that may cause that to change:
Delays in credit approval Weather delays Other shipping/vendor service disruptions The Estimated Arrival Date DOES take the following into account:
Additional time needed for ring sizing The time needed to create your personalized and special ordered items Items shipping from different locations on different days. Exchange Policy
If, for any reason, you are not satisfied with your purchase, you may exchange it with any other jewelry found in our store within 14 days at any Karat World store found in various malls. For our watches in original condition (unworn and unaltered), and accompanied by the original packaging, instructions, and warranty documents, it may be exchanged within 14 days at Karat World stores carrying watches. Custom designed merchandise cannot be returned or exchanged.
Before going to any of our stores, please make sure to bring with you the original copy of the Sales Invoice of the merchandise you wish to have exchanged.
Details (karat, stone type, size, length, gold color, etc.) of merchandise sold in our On Line store can be found in the description beside the jewelry image in the sub-category page. There may be items in our On Line store that cannot be found in our physical store and vise versa. All our fine jewelry is crafted and made of precious metal such as gold. It is of value and is pawnable (pawnshop appraisal value is relative). Wedding rings sold in karatworld.net is priced per piece. Our merchandise is sold by the piece and never per gram. We believe that every jewelry item is unique. Craftsmanship and design is integral in every piece of Karat World jewelry. Our diamonds are all natural and never lab grown.